Delete Your Account

This page explains how to delete your Larkling account and everything that happens after you ask us to. It works without JavaScript and you do not need the app to read it.

1. Requesting deletion in the app

You can request deletion from inside Larkling. Open Settings, then choose Delete account. We will email you to confirm that we have received your request.

You do not have to give a reason. If you would like to tell us why you are leaving, we read every reply.

2. What happens when you request deletion

Deletion is not immediate. When you ask us to delete your account:

• We deactivate your account straight away, so nobody can sign in to it.
• We schedule a permanent purge for 30 days later.

During those 30 days your account is closed to normal use. Your data is still on our servers until the purge runs, so that a change of mind is possible.

3. Changing your mind within 30 days

You can cancel a deletion request at any point during the 30 days. There are two ways to do it:

• From the prompt shown in the app.
• From the one-click cancellation link we email you when you make the request.

Cancelling restores your account. Your calendar, messages, journal entries, expenses and documents are all still there, as you left them.

4. If you cannot get into the app

You do not need the app to delete your account. If you cannot sign in, or you no longer have the app, email hello@larklingapp.com from the address registered to your Larkling account, using the subject line “Delete my account”.

We will action the request for you. If we are not sure the message came from you, we may ask you one or two simple questions to confirm your identity. We will never ask you for your password.

5. What is deleted after 30 days

Once the 30 days pass, the purge is permanent. We delete:

• Your profile.
• Your messages.
• Your journal entries.
• Your calendar and custody records.
• Your expenses.
• Your documents and uploaded files.

Deletion cannot be undone once the purge has run.

6. What we keep, and why

We keep two small sets of records, because the law requires it:

• Billing and transaction records held by our payment provider, Stripe. We keep these for accounting and tax.
• A minimal deletion audit log — that a deletion happened, and when.

Nothing else is retained. There is no data left that identifies you in day-to-day use.

7. Questions

Email hello@larklingapp.com if anything on this page is unclear, or if you would like help with a deletion request. Our Privacy Policy explains how we handle your data more generally.

Thank you for using Larkling. We will make this straightforward for you.